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FAQ

Which is my ideal size?

The sizing guide for each product is stated in each product page. However, if you have any doubt regarding you size you can always contact us throughout the online chat, via Instagram DM or through email at info@flosintimates.com. 

How long does the shipping take to arrive? 

Spain: 

- Standard Shipping takes from 3 to 5 working days. 

- Express Shipping takes within 1 to 2 working days. 

International shipping take from 3 to 5 working days. 

How is your packaging? Is it sustainable?

Our packaging are handmade cotton bags of various prints, always surprise! There are two sizes, a small one for lingerie sets and a bigger one for our ready to wear collection and bigger orders. 

Yes! Our packaging is sustainable not only because it is made out of cotton but also because we want you to give your bags a second life by using them during your day to day. 

Where does Flos Intimates produce?

Everything is produced in local small factories in Spain, near Barcelona. We want to encourage local businesses and reduce our CO2 emissions by transporting the least times our production as possible. 

Can I return or change a product? 

All of our products can be returned or exchanged unless briefs for hygiene reasons. 

If you want to proceed with the process please contact us at info@flosintimates.com and we will respond you within 24h with the following steps. Please attach your order number in the email. 

Which are the product care procedures? 

Our recommendation is the following in order not to damage the product: 

Hand wash at a maximum temperature of 40ºC

Machine wash with a maximum temperature 30ºC

Do not bleach, do not tumble dry, do not dry clean.

Do you restock collections?

Flos Intimates designs and produces unique and limited editions which will not restock. Don't miss out your opportunity to be unique and different!!!

Can I personalise the written letter you always send in orders? 

Sure! You can always write a message to info@flosintimates.com with the message you would like to write in the card and the order number and we will happily do it for you.